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27 Everyday Conversational Expressions Telephone Conversations p.1

 

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* 27 Telephone Conversations (p.1 of 2)

 

27.1 When you answer a private phone

 

Hello? Listen < Can I please speak with Nancy? Just a moment, please.>

Speaking. Listen A This is the person you are asking for. <Hello? Is Nancy there? Speaking.>

Johnson residence. Listen < Is this Mr. Johnson? Yes, this is he.>

Hello, Johnson residence Listen < Are you Mr. Johnson? No, Im his son Chris. Dad isnt here now. Can I take a message for him?>

Mark Johnson. Listen < Hello, Mr. Johnson. This is your credit company calling.>

Hello, this is Mark Johnson speaking. Listen < Hi, Mark, this is your brother William.>

Mark Johnson. May I help you? Listen (used with can or may) < Hello, Mark. Its good to hear your voice. William? Is that you?>

This is Mark Johnson. How can I help you? Listen (used with can or may) < Mr. Johnson, we are a group of local college students. We are canvassing opinions. Do you mind answering our questions?>

Listen to Entire Passage

 

 

27.2 When you answer a business phone

 

Johnson Company. Listen < May I please speak with your sales department?>

Johnson Company. May I help you? Listen (used with can or may) < Yes, I would like to place an order with you.>

Johnson Company. How may I direct your call? Listen (used with can or may) < I would like to speak with your marketing director, please.>

Listen to Entire Passage

 

 

27.3 When you ask a telephone caller whom they want to talk with

 

Whom do you want to speak with? Listen <Hello? Nancy? No, this is not Nancy. Whom do you want to speak with? I would like to speak with Nancy or Nancys mother. Just a moment.>

Whom do you wish to speak to? Listen <Hello, this is Mark Johnson. Whom do you wish to speak to? I can speak with you, Mr. Johnson.>

Whom do you want to talk to? Listen <Hello. Johnson residence. Whom do you want to talk to? Hello, Mark. This is Jeremy. I want to talk to you.>

Listen to Entire Passage

 

 

27.4 When you want to get hold of a particular person

 

May I please speak with Mr. Johnson? Listen (used with can or may or could) < May I ask whos calling?>

I would like to speak with Mr. Johnson, please. Listen < Ill see if he is in the office.>

Is Nancy there? Listen A May I talk to Nancy? < I'm sorry, she's not here right now. Can I take a message?>

If she isnt there, may I leave a message? Listen (used with can or may or could) A Can you write down my message for this particular person who is not available or switch me over to their voice mailbox? <I'm sorry, she's not here right now. If shes not there, can I leave a message?>

Listen to Entire Passage

 

 

27.5 When you ask a caller's name

 

Who's calling, please? Listen <Hello. May I please speak with Mr. Johnson? Whos calling, please? This is Bill Brown, his customer. Just a moment, Mr. Brown.>

Who is this? Listen < This is Phil. Is Mark there?>

May I ask who is calling? Listen (used with can or may or could) < My name is Bobby Smith. Im returning Mr. Johnsons call.>

Who shall I say is calling? Listen < Im Mr. Johnsons client. He asked me to call.>

May I tell Mr. Johnson who's calling? Listen (used with can or may or could) < This is your local TV station. We are conducting a survey. Im sorry. Mr. Johnson is busy with a client now. Please call some other time.>

Is he expecting your call? Listen < Yes, he told me to call him if something should happen. So, Im calling now.>

Listen to Entire Passage

 

 

27.6 When you transfer a call

 

Let me see if he is in the office. Listen < May I please speak with Mr. Johnson? Let me see if he is in the office.>

Let me transfer you to his secretary. Listen <Mr. Johnson is not in the office at the moment. Let me transfer you to his secretary. She can help you.>

Let me connect you with his department. Listen < Let me connect you with his department. They will answer your questions.>

Its for you. Listen A The caller is asking for you. <Its for you, said Jim handing the telephone to Bob.>

Listen to Entire Passage

 

 

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