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27 Everyday Conversational Expressions Telephone Conversations p.2

 

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* 27 Telephone Conversations (p.2 of 2)

 

27.7 When you put a caller on hold

 

Just a moment, please. Listen <Hello. Italian pizza. Just a moment please.>

Just a minute, please. Listen <Just a minute, please. Stay on the line.>

He's on another line. Will you hold? Listen A Do you mind if I put your phone call on hold until the person you want to talk with is available? (used with will or can or could) < Yes, please.>

Would you like to hold? Listen < Does he have voice mail? Can I leave a message?>

Please hold. Listen A Please wait on the telephone and dont hang up. <Please hold, said the operator.>

Hold the line, please. Listen <Im going to switch you over to Mr. Johnsons secretary. Hold the line, please.>

Hold on. Listen <Hold on. Ill be with you in minute.>

Hold on a minute. Listen <Im looking for the information you requested. Hold on a minute.>

Hold on for a second. Listen <Can you tell me your sisters phone number? Hold on for a second. I need to look it up.>

Listen to Entire Passage

 

 

27.8 When a caller has been put on hold

 

Whom are you holding for? Listen < Im holding for Mr. Johnson. I would like to ask him a technical question.>

Are you being helped? Listen A Is there anybody on our side assisting you already with your business? < No. Ive been waiting for a few minutes. May I leave a message for Mr. Johnson?>

How can I help you? Listen A How do you want me to assist you? <This is Mark Johnson. How can I help you?>

May I help you? Listen A Can I assist you with your business? (used with can or may or could) <How long have you been waiting? May I help you?>

Listen to Entire Passage

 

 

27.9 When you take a message from a caller

 

He's not in. May I take a message? Listen (used with can or may or could) <Can I talk to Bob? Hes not in. May I take a message?>

He is away from his desk. May I take a message? Listen A Can I write down your message for this particular person who is not available? (used with can or may or could) <Hello. Is Mr. Brown there? Hes away from his desk. Can I take a message?>

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27.10 When you offer help to a caller

 

What can I do for you? Listen <Mark Johnson is not in the office today. What can I do for you?>

Could I help you? Listen (used with can or may or could) <Hello. Thank you for holding. Could I help you?>

I would be happy to try to answer your question. Listen <Unfortunately, the people you want to talk to arent available at the moment. I would be happy to try to answer your question.>

Is there anyone else who could help you? Listen <Mr. Johnson is on a business meeting. Is there anyone else who could help you?>

Could I have someone call you back? Listen (used with can or may or could) <Both Josh and Hank arent here now. Could I have someone call you back?>

Listen to Entire Passage

 

 

27.11 When you make a pause in a telephone call for other business

 

Hang on a moment. Listen A Wait for a minute. <Bob, hang on a moment. My colleague wants to tell me something important.>

Hang on a second. Listen <Hang on a second. There is a loud noise outside. OK, its over. Go on.>

Just a moment, I have another call. Listen <Just a moment, I have another call. Ill be right with you.>

Just a minute, hold on. Listen <Just a moment, hold on. I have just received the information you asked me about.>

Listen to Entire Passage

 

 

27.12 When you ask a person who first answered a call the name of a caller

 

Whos on the phone? Listen A Before I take the phone, I want to know who is calling. <Bob, its for you. Whos on the phone? Its Fred.>

Whos on the line? Listen <Mr. Johnson, pick up line one, please. Whos on the line? Mr. James Smith. Hes saying hes your customer.>

Whos there? Listen < A credit card company. Tell them Im busy.>

Listen to Entire Passage

 

 

27.13 When you have to end a telephone conversation

 

My other line is ringing. I'll call you back. Listen < Sure. No problem. Bye>

I cant talk to you right now. I'll call back later. Listen < OK. Bye.>

Something has come up. I'll call again later. Listen <My husband is returning home. Ill call again later. Sure. Bye>

My doorbell is ringing. Can we continue this later? Listen A Can we go on with this conversation at a later time? (used with can or may or could) <I have to return to my work. Can we continue this later? Yes, of course. Bye>

I have to go now. Can I call you back? Listen (used with can or may or could) <Ive got to run, sorry. Can I call you back?>

I have to get off the phone. Thank you for calling. Listen A I appreciate your helpful phone call. <I just wanted to check on you. Im fine. Thank you for calling.>

Listen to Entire Passage

 

 

27.14 When a caller seems to have gotten an incorrect telephone number

 

What number are you calling? Listen A What phone number are you trying to reach? <Hello, may I please speak with Cindy? We dont have anyone with the name Cindy here. What number are you calling? I guess I have the wrong number.>

 

 

27.15 When you seem to have gotten an incorrect telephone number

 

I got the wrong number. Listen A I made a mistake and dialed an incorrect number. <What number are you calling? Sorry, I got the wrong number. No problem.>

I have the wrong number. Listen <A child answered the phone and Bill said, I have the wrong number, sorry.>

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