27������������ ��������������� ��������������� Everyday Conversational Expressions���������� ��������������� Telephone Conversations p.2


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* 27 Telephone Conversations (p.2 of 2)


27.7�� When you put a caller on hold


Just a moment, please.�� Listen�� <�Hello. �Italian pizza�. Just a moment please.�>

Just a minute, please.�� Listen�� <�Just a minute, please. Stay on the line.�>

He's on another line. Will you hold?�� Listen�� ADo you mind if I put your phone call on hold until the person you want to talk with is available?��� (used with will or can or could)�� < � �Yes, please.�>

Would you like to hold?�� Listen�� <� �Does he have voice mail? Can I leave a message?�>

Please hold.�� Listen�� APlease wait on the telephone and don�t hang up.��� <�Please hold�, said the operator.>

Hold the line, please.�� Listen�� <�I�m going to switch you over to Mr. Johnson�s secretary. Hold the line, please.�>

Hold on.�� Listen�� <�Hold on. I�ll be with you in minute.�>

Hold on a minute.�� Listen�� <�I�m looking for the information you requested. Hold on a minute.�>

Hold on for a second.�� Listen�� <�Can you tell me your sister�s phone number?� � �Hold on for a second. I need to look it up.�>

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27.8�� When a caller has been put on hold


Whom are you holding for?�� Listen�� < � �I�m holding for Mr. Johnson. I would like to ask him a technical question.�>

Are you being helped?�� Listen�� AIs there anybody on our side assisting you already with your business?��� < � �No. I�ve been waiting for a few minutes. May I leave a message for Mr. Johnson?�>

How can I help you?�� Listen�� AHow do you want me to assist you?��� <�This is Mark Johnson. How can I help you?�>

May I help you?�� Listen�� ACan I assist you with your business?��� (used with can or may or could)�� <�How long have you been waiting? May I help you?�>

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27.9�� When you take a message from a caller


He's not in. May I take a message?�� Listen�� (used with can or may or could)�� <�Can I talk to Bob?� � �He�s not in. May I take a message?�>

He is away from his desk. May I take a message?�� Listen�� ACan I write down your message for this particular person who is not available?��� (used with can or may or could)�� <�Hello. Is Mr. Brown there?� � �He�s away from his desk. Can I take a message?�>

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27.10�� When you offer help to a caller


What can I do for you?�� Listen�� <�Mark Johnson is not in the office today. What can I do for you?�>

Could I help you?�� Listen�� (used with can or may or could)�� <�Hello. Thank you for holding. Could I help you?�>

I would be happy to try to answer your question.�� Listen�� <�Unfortunately, the people you want to talk to aren�t available at the moment. I would be happy to try to answer your question.�>

Is there anyone else who could help you?�� Listen�� <�Mr. Johnson is on a business meeting. Is there anyone else who could help you?�>

Could I have someone call you back?�� Listen�� (used with can or may or could)�� <�Both Josh and Hank aren�t here now. Could I have someone call you back?�>

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27.11�� When you make a pause in a telephone call for other business


Hang on a moment.�� Listen�� AWait for a minute.��� <�Bob, hang on a moment. My colleague wants to tell me something important.�>

Hang on a second.�� Listen�� <�Hang on a second. There is a loud noise outside. OK, it�s over. Go on.�>

Just a moment, I have another call.�� Listen�� <�Just a moment, I have another call. I�ll be right with you.�>

Just a minute, hold on.�� Listen�� <�Just a moment, hold on. I have just received the information you asked me about.�>

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27.12�� When you ask a person who first answered a call the name of a caller


Who�s on the phone?�� Listen�� ABefore I take the phone, I want to know who is calling.��� <�Bob, it�s for you.� � �Who�s on the phone?� � �It�s Fred.�>

Who�s on the line?�� Listen�� <�Mr. Johnson, pick up line one, please.� � �Who�s on the line?� � �Mr. James Smith. He�s saying he�s your customer.�>

Who�s there?�� Listen�� < � �A credit card company.� � �Tell them I�m busy.�>

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27.13�� When you have to end a telephone conversation


My other line is ringing. I'll call you back.�� Listen�� < � �Sure. No problem. Bye�>

I can�t talk to you right now. I'll call back later.�� Listen�� < � �OK. Bye.�>

Something has come up. I'll call again later.�� Listen�� <�My husband is returning home. I�ll call again later.� � �Sure. Bye�>

My doorbell is ringing. Can we continue this later?�� Listen�� ACan we go on with this conversation at a later time?��� (used with can or may or could)�� <�I have to return to my work. Can we continue this later?� � �Yes, of course. Bye�>

I have to go now. Can I call you back?�� Listen�� (used with can or may or could)�� <�I�ve got to run, sorry. Can I call you back?�>

I have to get off the phone. Thank you for calling.�� Listen�� AI appreciate your helpful phone call.��� <�I just wanted to check on you.� � �I�m fine. Thank you for calling.�>

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27.14�� When a caller seems to have gotten an incorrect telephone number


What number are you calling?�� Listen�� AWhat phone number are you trying to reach?��� <�Hello, may I please speak with Cindy?� � �We don�t have anyone with the name Cindy here. What number are you calling?� � �I guess I have the wrong number.�>



27.15�� When you seem to have gotten an incorrect telephone number


I got the wrong number.�� Listen�� AI made a mistake and dialed an incorrect number.��� <�What number are you calling?� � �Sorry, I got the wrong number.� � �No problem.�>

I have the wrong number.�� Listen�� <A child answered the phone and Bill said, �I have the wrong number, sorry.�>

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